Sites like mouthshut.com, consumercomplaints.in, complaintsboard.com are now being misused by SEO spammers to improve the online reputation of their clients. Many companies have been able to successfully push the negative remarks about their brands to the 2nd and 3rd pages of Google. They pose like a real customer of the brand and start posting positive comments about the brand, some time in such length and detail that it becomes apparent that it is too good to be true.
This raises a bigger question: have the consumer and product review sites fallen prey to the over enthusiastic SEO professionals? If so, how will they continue to maintain their position in the market as a neutral platform to raise genuine consumer enquiries?